Automate Insurance Applications and Claims

The problem

Insurance companies process thousands of applications, renewal documents, and claims authorisations that require signatures. Paper-based and email-based processes slow down underwriting and claims resolution.

The solution

Generate insurance documents from your policy admin system and send for signing via API. Applicants and claimants sign on their phone, reducing processing times from days to minutes.

What you need to know

Insurance document automation addresses one of the most paper-heavy industries. Insurance companies process millions of documents annually — applications, policy declarations, endorsements, renewal notices, claims forms, and settlement agreements. Each requires a signature, and each minute of delay impacts customer satisfaction and operational costs.

The insurance document lifecycle: A single policy generates 5-10 documents requiring signatures over its lifetime: initial application, policy declarations, amendments, annual renewals, and potential claims. Multiply this across thousands of policies and the scale of the document management challenge becomes clear.

Field agent productivity: Insurance agents working in the field need to capture signatures during client meetings. Mobile-friendly signing eliminates the need to carry paper forms, return to the office for processing, or schedule follow-up visits for forgotten signatures.

Regulatory compliance: Insurance is one of the most heavily regulated industries. E-signed documents must meet state-specific requirements for insurance transactions. The SHA-256 certificate and audit trail provide the documentation needed for regulatory examinations and audits.

Claims acceleration: The claims process is where customer experience matters most. Reducing the time from claim submission to signed authorisation directly impacts customer satisfaction and retention. Automated claims documents can be sent for signing within minutes of a claim being filed.

Integration with policy admin systems: The highest-value automation connects directly to your policy administration system. When an underwriter approves an application, the policy documents are generated and sent for signing automatically. When a claims adjuster authorises a payment, the settlement agreement is sent immediately.

Example document template

# Insurance Application

**Applicant:** {{applicantName}}
**Policy Type:** {{policyType}}

## Coverage
{{coverageDetails}}

## Premium
{{premiumAmount}} per {{billingPeriod}}

## Declarations
{{declarations}}

I confirm the above information is accurate.

Replace the {{variables}} with your application data and send via API.

Send it with one API call

curl -X POST https://signb.ee/api/send \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "content": "YOUR_RENDERED_MARKDOWN",
    "senderName": "Your Name",
    "senderEmail": "you@company.com",
    "recipientName": "Recipient Name",
    "recipientEmail": "recipient@email.com"
  }'

Why this approach works

• Faster application processing
• Mobile-friendly for field agents
• Audit trail for regulatory compliance
• Dynamic forms from policy admin data
• Reduce paper handling costs

Related reading

FAQs